Last updated: August 2026
This privacy policy sets out how Truth Hospitality Ltd (Company Registration Number 16423284 — owner and operator of The Terrace brand) uses and protects any information that you give The Terrace when you use this website. We are based at 2 Victoria Terrace, Royal Leamington Spa, CV31 3AB.
If you have any requests concerning your personal information, or any queries regarding these practices, please contact us at Reservations@theterrace.uk.
We collect information from visitors to this website through our online enquiry forms and every time you email us your details. When you send an enquiry we collect your name, email address, phone number and the event details you provide (such as number of guests, preferred date and time, type of occasion and your message). We also receive details of the transactions you undertake through this site, such as table reservations (via SevenRooms) and gift card purchases (via VoucherCart and Stripe). We collect a minimal amount of technical data automatically about your visit purely to deliver and secure the site — please see our Cookies section below for more details.
We process personal information collected via this website for the purposes of:
We will contact you according to the preferences you submit via our enquiry form — for example, to respond to your enquiry and help plan your booking or event. If you would like to change these preferences at any point, please email us at Reservations@theterrace.uk.
We do not sell your data. We will only disclose your data to the service providers who help us operate this website and handle your enquiries, and to any business partners or successors in title to our business. These providers process your data only on our behalf.
We use only strictly necessary storage. The website stores a single item in your browser to remember that you have seen our cookie notice — this is essential to the site and is not used to track you. We do not set advertising, analytics or third-party tracking cookies, so no consent is required for the storage we use. You can clear this at any time through your browser settings. Please note our pages load fonts from Google Fonts, which means Google's servers receive your IP address when a page loads, used solely to deliver the fonts.
Our website may contain links to other websites that are outside our control and are not covered by this privacy policy (for example our booking partner, gift card store and social media pages). If you access other sites using the links provided, the operators of those sites may collect information from you that will be used by them in accordance with their own privacy policy, which may differ from ours.
You have the right to see what personal data we hold about you, and to have it corrected or erased, to restrict or object to our use of it, and to data portability. To obtain a copy of the personal information we hold about you, or to exercise any of these rights, please contact us at Reservations@theterrace.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the UK and the European Economic Area (for example by our form provider and website host, which operate outside the UK), although the data will always be held securely and in line with the requirements of UK data protection legislation, using appropriate safeguards such as UK-approved Standard Contractual Clauses or the UK-US Data Bridge. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
We work with trusted providers who act as our data processors and handle your data strictly on our behalf and in line with UK GDPR requirements:
Some of these providers use their own sub-processors (for example cloud hosting, email delivery and spam-filtering services) under contracts that require equivalent data-protection safeguards.
We keep enquiry information only as long as needed to deal with your request and for a reasonable period afterwards. Enquiries submitted through our website are retained by our form processor (Web3Forms) for up to three years, after which they are automatically deleted. Booking and payment records held by our other partners are retained under their own retention policies.
Please note that this privacy policy is subject to change from time to time. It was last updated in August 2026.
This policy reflects the website's current data practices and is not formal legal advice; please have it reviewed periodically.